The Water Department

The Water Department is responsible for utility billing and for coordinating meter reading and line maintenance with the Public Works Department. 

Meters are typically read around the 15th of each month, with bills being mailed around the 20th of each month. Water bills are due and payable upon receipt, but not later than 5:00 p.m. on the 5th of the month.

If not paid by 5:00 p.m. on the 10th of the month, a late penalty of $20.00 will be assessed. No second notices will be issued. If not paid by 5:00 p.m. on the 15th of the month, an additional $50.00 late penalty will be assessed and the service will be discontinued by the Town.

If payment due date falls on a weekend or Town-observed holiday, payment will be accepted prior to 5:00 p.m. on the next business day.


In the event of a water leak, the Water Department can provide one adjustment per 12-month period. In order to receive an adjustment, a receipt for parts and/or services rendered for repair must be presented.

Information regarding holiday closings, etc. is often printed on the bottom of the water bill. Be sure to read all of the information!

Forms & Documents


Dianne Garland (
Adrienne Hagood (
P.O. Box 545
724 Liberty Street
Ramseur, NC 27316